12jet's Privacy Policy — your data belongs to you

This privacy policy applies to the 12jet platform — that is, 12jet.best the website and mobile application — and covers all users. It applies to you whether you create an account, browse the site, or use any of our services.

12jet is an internationally licensed online gaming platform serving users in Bangladesh and select other regions. We adhere to international data protection standards and treat every user's privacy as a top priority.

This policy may be updated from time to time. You will be notified in advance at your registered email address, and the date of the latest update will always be displayed at the top of this page.

12jet collects several types of information — some provided directly by you, and some gathered automatically.

We never collect information unnecessarily. Every piece of data has a specific purpose, which is explained in the sections below.

12jet uses collected data for specific purposes only. No information is gathered without a clear reason.

• Account management: To create your account, verify login attempts, and keep your account secure.
• Identity Verification (KYC): To verify user age and identity in accordance with international regulations.
• Payment processing: To process deposits and complete withdrawals.
• Customer Support: To address your complaints or questions.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Compliance: To respond to lawful requests from government or regulatory authorities.
• Service Improvement: To analyze usage patterns and continuously improve the platform.
• Personalized Experience: To show you relevant bonuses or offers based on your preferences.

12jet never sells or rents your personal information to third parties for advertising purposes.

12jet shares information only in limited, necessary circumstances. Below is a transparent breakdown of where your data may go:

• Payment providers: Relevant information is shared with bKash, Nagad, Rocket, or your bank to process deposits and withdrawals. These providers operate under their own privacy policies.
• Technology Partners: With server hosting, cybersecurity, or game providers — but only the information necessary to operate the service.
• Law enforcement: Where required by a court order or legal obligation — 12jet is bound to comply with the law in such cases.
• Anti-Money Laundering: When required to report suspicious transactions in compliance with international financial regulations (AML).

The 12jet website uses cookies. Cookies are small text files stored in your browser that help improve site functionality. They are used to remember your login session, save your preferences, and analyze how the site is used.

You can disable optional cookies through your browser settings. Please note that turning off certain essential cookies may affect how some features of the site function.

12jet does not retain any information longer than necessary. However, certain data must be kept for a specified period to meet legal obligations.

• Account Information: For the duration your account remains active and for a maximum period after closure 5 Years।
• Financial Transaction Records: In accordance with international financial regulations 7 Years।
• KYC information: After account closure 5 Years।
• Betting History: For the duration your account is active and as needed for dispute resolution.
• Cookie & Session Data: Automatically deleted at the end of a session or after a maximum of 30 days.

Once the retention period expires, or upon your deletion request (where no legal obligation applies), your data will be permanently removed.

Every 12jet user has certain rights regarding their personal data, and we are committed to upholding them.

To exercise any of these rights, please support@12jet.bestEmail us and we will typically respond within 30 business days.

12jet strictly prohibits users under the age of 18. We do not knowingly collect personal data from minors.

Age is verified at registration, and where there is any doubt, identity is confirmed through KYC. Should we ever become aware that a minor's information has been submitted to us, that account will be closed immediately and the data deleted.

If a parent believes their child is using 12jet, please support@12jet.bestto let us know.

12jet maintains both technical and administrative security measures to protect user data.

• 256-bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Data encryption: Sensitive stored data — including passwords and payment details — is kept in encrypted form.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Access Control: Only 12jet staff who require access are able to view user data.
• Regular Security Audits: Regular audits are conducted by independent cybersecurity experts.
• Incident response plan: In the event of a data breach, we have a plan in place to promptly notify affected users and minimize any harm.

For any privacy-related questions, requests, or complaints, please contact our support team. We respond in English.

Email: support@12jet.best

Including your account ID and a description of your request in the email will help speed things up. You can typically expect an initial response within 24–48 hours.

To learn more about our privacy practices or terms of service, please visit our Terms & Conditions page as well.