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From account management to payment issues, bonus queries to gaming guides — everything in one place. We're always here for you.
From account management to payment issues, bonus queries to gaming guides — everything in one place. We're always here for you.
Choose the category that matches your issue — go straight to the solution
Everything you need to know to keep your 12jet account secure and active
Your 12jet account is more than just a login — it's your complete gaming identity, your betting history, your rewards, and the hub of all your financial transactions. Keeping your account secure is therefore extremely important.
Every 12jet account is linked to a phone number. If you need to change your phone number for any reason, contact us directly via Live Chat — after identity verification, the update is typically completed within 24 hours.
Each user is allowed only one account. Attempting to create multiple accounts using the same device, phone number, or payment method may result in all associated accounts being temporarily or permanently suspended.
Account details such as your name and date of birth cannot be changed — make sure you enter accurate information at the time of registration.
Whether you pay via bKash, Nagad, Rocket, or bank transfer — the process is straightforward
Send Money → to the 12jet number → enter the Reference number. Deposits are usually credited within 2–5 minutes. Minimum ৳200.
Send via the Nagad app or use USSD *167#. Make sure to enter the reference ID — without it, your deposit cannot be matched.
Send from your Dutch-Bangla Rocket wallet. Save the transaction ID — you'll need it if any issues arise.
Go to the bank transfer option in your account dashboard. Processing time is 1–3 business days.
Before making a payment, log in to your 12jet account and get the latest deposit number from your dashboard. Sending to an old number may cause the deposit to fail and could delay the refund process.
If you run into any issues, contact us via Live Chat with your transaction ID and a screenshot — we typically resolve it within 30 minutes.
Many users run into issues where games won't load or suddenly cut out. In most cases, this is caused by the internet connection or browser — server-side issues on 12jet are rare.
Clear your browser cache (Ctrl+Shift+Delete) and refresh the page. Make sure you're using the latest version of Chrome or Firefox. Keep VPN turned off.
If your connection drops, the game will automatically pause. Logging back in will resume it from where you left off — your bet will not be cancelled.
Close other apps and use Wi-Fi or 4G. Switching to Low Graphics mode can significantly improve performance.
A 100% bonus is credited automatically on your first deposit — no extra steps required. A minimum deposit of ৳200 is all it takes to activate the bonus.
To withdraw bonus funds, you must first meet the wagering requirement. For example, a ৳200 bonus with a 10x wagering requirement means you need to place ৳2,000 in bets before withdrawal becomes available.
Most bonuses must be used within 7–30 days of activation. Any unused bonus balance will be forfeited after expiry. You can check the expiry date on your account dashboard.
Enter the voucher code in the deposit page or the "Promo Code" section of your profile. The bonus will be credited immediately after submission. Each code can only be used once.
If you can't find what you're looking for, our team is always ready to help — in Bangla
The most frequently asked questions about accounts